PAIA Manual

In accordance with the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)
Last Updated: January 2023

This manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It provides information on the records held by Future Brightening Tutorials Online Learning Center (FBTOLC) and the process to request access to such information.

1. Introduction

Future Brightening Tutorials Online Learning Center (FBTOLC) is committed to transparency and accountability in accordance with South African law, including the Promotion of Access to Information Act (PAIA).

2. Contact Information

Information Officer

Name: Vuyo Bati
Position: Founder and Managing Director
Email: paia@fbtolc.co.za
Phone: 076 446 6914
Address: Digital Office (Online Operations)

3. Guide on PAIA

The South African Human Rights Commission has compiled a guide containing information to assist persons wishing to exercise any right contemplated in PAIA. This guide is available from:

South African Human Rights Commission
PAIA Unit
Private Bag 2700
Houghton, 2041
Telephone: +27 11 877 3600
Email: paia@sahrc.org.za

4. Records Available Without Formal Request

The following categories of records are automatically available on our website or upon simple request:

5. Records Available Upon Request

The following categories of records are subject to a formal PAIA request:

Category of Records Description
Personnel Records Staff information subject to privacy protections
Student Records Academic performance and attendance records
Financial Records Accounting records and financial statements
Contractual Records Agreements with service providers and partners
Internal Policies Operational and administrative policies

6. Request Procedure

6.1 Form of Request

Requests must be made in writing using the Form C available on our website or from the SAHRC, and submitted to our Information Officer via email or post.

6.2 Information Required

Requests must include:

6.3 Fees

Fees are payable as prescribed by PAIA regulations. A fee schedule is available upon request.

7. Grounds for Refusal

We may refuse a request for information on grounds including but not limited to:

8. Availability of this Manual

This manual is available:

9. Complaint Procedure

If you are dissatisfied with our response to your PAIA request, you may lodge a complaint with:

South African Human Rights Commission
PAIA Unit
Telephone: +27 11 877 3600
Email: complaints@sahrc.org.za

Note: This manual is reviewed annually and was last updated in January 2023. The Information Regulator established in terms of POPIA is in the process of taking over PAIA regulation from the SAHRC.